713 Chestnut Street Counseling, LLC
                                                                      Talk.  Strengthen.  Grow.



Frequently Asked Questions

If you do not find the answer to your question below, please contact us at:



What is counseling?

Counseling is a growth process for mental health wellness when individuals learn to express themselves in a safe, supportive and non-judgmental environment. Counseling can be used to identify and clarify problems and patterns that are negatively impacting a person's life. Counseling can also be used to learn positive coping skills, change destructive patterns and focus on the strengths of an individual. The ultimate goal of counseling is to identify and achieve goals that are important to the client.

Who can provide counseling?

Counseling can occur in any relationship in which one person is helping another to better understand and solve a problem. There are many different types of counseling including helping relationships with family/friends, clergy, guidance counselors, case managers and many others. Therapists are specially trained individuals who have been through extensive educational and experiential requirements. You can learn about a therapist’s background by looking at their credentials (the letters after their name). Here are some common credentials you will see from our staff:

                                                                                        LCMHC – Licensed Mental Health Counselor

CAGS – Certificate of Advanced Graduate Studies

MLADC – Master’s level Licensed Alcohol and Drug Counselor

IAADAC- International Advanced Alcohol and Drug Abuse Counselor
PsyD-Doctor of Clinical Psychology

What can you expect from your counselor?

You can expect someone who is interested in listening to your concerns. Our therapists are interested in helping you to better understand your problems so that you may deal with them more easily and effectively. You can expect our counselors to take you seriously and will be open to discuss any issues that your consider important.

How can I best benefit from counseling?

Be ready to focus on a specific problem or issue. During your sessions, play an active role in counseling by openly and honestly participating in the treatment planning as well as the ongoing work. Know that change sometimes takes a bit of time.

What if I don't like my counselor?

If you don’t feel “connected” to your counselor, address it with them either in person or by phone. The most important thing for us is to make sure you feel comfortable enough to talk openly. We understand that not everyone “clicks” and therefore will be happy to work with you to make other referrals if you feel you are not getting the most out of your therapeutic experience at our agency.

How do I schedule an appointment?

You can reach us by calling our main number at (603) 668-9900 or you can email us at jpablo@chestnutcounseling.com.

How long before I can meet with you?

We try to accommodate our clients needs and schedule appointments as quickly as possible. We can usually make the time for a new client within one to two weeks of the initial phone call.

How long do sessions take?

Individual sessions are scheduled for 50 minutes. Couple and family therapy ranges from 1 – 1 ½ hours and groups typically last for 1 ½ hours. The length of the sessions will be adjusted to meet individual needs and will be discussed during the initial session.

Do you accept insurance?

Yes! We currently accept NH Medicaid and can take several private insurances. Because there are so many types of insurance plans, the best way to check if your insurance will cover our services is to call the mental health (or behavioral health) number on the back of your health insurance card. We are always striving to improve and expand our practice. As part of the expansion, we are always looking to new insurance companies to become network providers. Please be aware that in certain instances, managed care companies may limit the type and frequency of services that we provide. In these cases, we will work with you to determine what is in your best interest and how to make the most of your health care benefits.

Do you have a sliding fee scale or a reduced rate?

Yes! We don’t want to turn anyone away for financial reasons. If you cannot afford the standard fee and don’t have insurance, you can speak with our clinicians about the reduced rates prior to setting up an appointment.

If I don’t have money one week, can I still come in for my scheduled session?

Yes! However, prior arrangements need to be made with your therapist regarding a payment plan.

Do you have weekend / evening hours for appointments?

Yes! In fact, many of our sessions are held in the evening. We will work with our clients to accommodate their schedules to the best of our ability including early morning, evening and even weekend hours.

How often will we meet?

At the initial session, you will talk with your therapist about the frequency of sessions. This frequency may vary over time depending on a client's symptoms and progress during treatment.

Where are you located?

We are located on the North End of Manchester on the corner of Salmon Street and Chestnut Street. We have a parking lot in the back of the building just off of Salmon Street.

What type of counseling do you offer?

We provide individual, couple, family and group therapy. Groups are not always available. The options for various treatment modalities will be discussed with you during your initial phone call to schedule your appointment and/or during your initial visit.

What is a LADC Evaluation?

MLADC stands for Mastery Level Licensed Alcohol & Drug Counselor. A LADC evaluation is a fancy name for a substance abuse evaluation/assessment. We do these evaluations, at a clients request, due to involvement with the Court, an IDIP program (Impaired Driver Intervention Program) or for the Department of Transportation.

If I complete an evaluation with you, can I continue in substance abuse counseling at your agency?

No. Typically, if we complete an evaluation and make treatment recommendations, you will be referred to another community provider. We made this decision in order to preserve the integrity of our evaluations and assure clients that we would not profit from any treatment recommendations that are made. However, if you are interested in other services at our agency, such as mental health counseling, you can speak with your clinician about the various options.

Do you provide IDIP and MOP aftercare services?

Yes! The IDIP (Impaired Driver Intervention Program) and MOP (Multiple Offender Program) programs require clients to complete aftercare with a Licensed Alcohol and Drug Counselor. We provide this service with individual sessions and at times with groups. Our goal is to work with our clients to complete the requirements, but also to ensure that they are at low risk for repeat DWIs at the time they complete treatment.

Are the sessions private?

Absolutely! We pride ourselves in maintaining our client’s confidentiality. We have white noise machines to ensure that what is discussed during sessions is not overheard from the individual offices where the treatment is conducted. We also have a separate waiting room for our clients. However, there are limits to confidentiality such as a disclosure of child abuse/neglect, elder abuse/neglect or a serious threat of harm to yourself or others. The specifics of confidentiality will be reviewed with you during your initial visit.

                                                                        Do you have someone to prescribe medication?
No. However, we do have several medical treatment providers with whom we work and make referrals for this service.

How long does counseling take?

The length of counseling depends on the individual. Ideally, counseling is terminated when a client stops experiencing symptoms or has resolved the issues that brought them into treatment. The length of your treatment will be discussed with you during your initial visit and again when developing your treatment plan.

What if I have an emergency?

We recognize that there are times in between sessions when you may need to speak with your therapist, therefore we try to be as accessible as possible. During your initial session, we will provide you with our contact information and discuss how you can reach us. HOWEVER, if there is a life threatening and/or serious emergency you should proceed to the nearest emergency room and/or call 911.

                                                                Should I go to counseling or try to solve the problem on my own?


The decision to enter counseling should be made at your discretion. However, we recognize that people can be mandated into counseling through the courts, motor vehicle programs and even family members. Regardless of how you get to counseling, we strive to make the most of the time we have together. Although your therapist cannot provide you with answers to your problems, they will help to guide you in making your own choices and coming up with solutions that meet the needs of your lifestyle. The goal of our counseling is to make you more self-sufficient, not more dependent on our services.

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